Frequently asked questions

To use many functions, you need to log in with your KIT account (u****) and your corresponding password. The current login status is visible in the upper left corner above the KIT logo ("Logged in as..." or "Not logged in"). When calling functions that require a login, you will automatically be asked to log in. You can also log in directly at any time by clicking on "LOGIN".

The login is done via the Shibboleth Identity Provider of the SCC. If you have not yet logged in to the Shibboleth Identity Provider in your current browser session, you will be redirected to the address "https://idp.scc.kit.edu/idp/Authn/ExtUP" and asked to enter your KIT account and password. After successful entry, you will be redirected to the Campus Management Portal again and will be logged in. If you have already logged in to the Shibboleth Identity Provider in the current browser session by using another service (e.g. ILIAS), you will not be prompted again to enter your credentials, but will be logged in directly to the Campus Management Portal.

You can log out of the Campus Management Portal by clicking on "LOGOUT". This will log you out from all services in the Campus Management Portal and from the Shibboleth Identity Provider, but NOT from other services that also use the Shibboleth Identity Provider. Therefore, for security reasons, you should completely close your browser after use. This is the only way to guarantee that all sessions are terminated correctly.

Please contact the SCC-ServiceDesk with any questions regarding the Shibboleth Identity Provider.

To increase the security of your KIT account, you can set up two-factor authentication (2FA) for logging in to the Campus Management Portal and ILIAS. In addition to your username and password, if 2FA is enabled, you will also be asked for a token when logging in. This token is a 6-digit sequence of numbers that is generated via a separate smartphone app and changes every 30 seconds.

To set up a token, you need:

• A smartphone (from Apple, Android, etc.).
• An Authenticator app on your smartphone (e.g. Google Authenticator, Microsoft Authenticator).
• A computer with a web browser

First, please download an appropriate Authenticator app from your smartphone's app store.
In your web browser on your computer, call up the SCC self-service portal under the URL"https://my.scc.kit.edu" and log in with your KIT account and password. Switch to the "Token administration" area.

You can now register a new token via the "New token" button. If necessary, select "Smartphone token" and click on "Start".

A new token is generated and the associated QR code is displayed. Now use your Authenticator app on the smartphone and scan the displayed QR code on the screen. The QR code is only displayed here and cannot be generated again if you leave the page. Only when you have successfully read in the token using your app and it generates a 6-digit numerical code for you, click on "Confirm token".

Now enter the numerical code from your Authenticator app. This will fully activate the token.

To activate the 2FA for ILIAS or the Campus Management Portal, switch to the "Options" tab in the "Token administration" area. Under "For which services should a token always be requested?", activate the checkboxes for "ILIAS" and/or for "Campus Management for Students" if the second factor should always be requested when logging in to these services. After entering username and password at the Shibboleth service provider, the second factor will be requested in the future.

Attention. If you lose your token, it is no longer possible to log in to the services secured via 2FA. We therefore recommend that you create a "backup TAN list". In the "Token administration" area, please select "New token" and click on the "Backup TAN list" tab. Then click on "Start" Print or backup the generated list and keep it safe. You can also use a token once from this list instead of the smartphone token.
Each token is valid only once and cannot be used again once entered! Therefore, if possible, only use the tokens from the backup TAN list to generate a new smartphone token.

If all tokens are lost or if you have any questions or problems with the 2FA, please contact the SCC-ServiceDesk.

Formore information on 2FA, please contact the Scientific Computing Center (SCC).

Your account consists of three parts:

1. Your e-mail address: u****@student.kit.edu
2. your account abbreviation (u-account) consisting of letters beginning with a u. Example: uabcd
   Note: It is often referred to as the RZ account for historical reasons.
3. Your individual password

Pay attention to your password! It is the key to many services at KIT. KIT employees will never ask you for your password.

The account with which you have logged in here can also be used for the following KIT services:

• Logging in to computers in the pool rooms managed by the SCC.
• Access to the ILIAS platform for lecture content
• Retrieval of e-mails via https://owa.kit.edu (Outlook Web Access)
• Access to the KIT WLAN
• Access via VPN

Please contact the SCC-ServiceDesk in the foyer of the SCC, building 20.21, in case of problems with your account.

If you are unable to use the portal due to technical errors, please try the following troubleshooting steps.

1. Make sure you are using one of the following browsers:

• Microsoft Edge as of version 16
• Mozilla Firefox as of version 31
• Google Chrome as of version 49
• Apple Safari as of version 9.1

When using Microsoft Internet Explorer, you may experience display issues. Please use one of the above browsers instead.

2. make sure you have JavaScript enabled and cookies are allowed (instructions from WEB.DE).

3. delete your browser cache and reset the cookies (instructions from WEB.DE).

4. if you have a problem with Firefox in particular, one cause could be a deactivated HTML5 storage. To do this, enter "about:config" as the address in Firefox and look for the setting "dom.storage.enabled". If necessary, change the value of this setting to "true" with the right mouse button.

If the described steps did not help, please contact Campus Management Support.

Please describe the steps that led to the problem. It is also helpful to have a screenshot of the error. If you have the possibility to do so, please try if the problem also occurs if you use a different browser and/or a different device.

Please also mention in your email to support:

• KIT account (u****)
• Matriculation number
• If applicable, affected study program, module, partial performance, exam, etc.
• Browser (Chrome, Firefox, Safari, Edge, ...)
• Operating system (Windows, Linux, Mac OS, iOS, Android, ...)
• Device (PC, Mac, iPhone, iPad, Android, ...)

KIT currently uses two different exam registration systems: HIS-POS (old) and CAS Campus (new). The examination registration system in which you will be administered is linked to the study and examination regulations of your study program. You cannot decide for yourself in which system you will be administered. On the page "Prüfungsanmeldungen und -abmeldungen" (Exam registration and deregistration) you will see a note at the top of the page telling you in which system you will be administered.

Normally, the Campus Management Portal automatically forwards you to the correct system for exam registration according to your active studies. However, there may be individual cases, such as students in a parallel study program who are administered in both Campus and HIS-POS. To do this, before registering for exams, simply select the desired degree program using the program selector at the top right of the page (next to the search field and semester selection) so that registration can be carried out in the correct system.

The link to the course catalog is https://campus.studium.kit.edu/events/catalog.php (English version: https://campus.studium.kit.edu/english/events/catalog.php). A shorter link, which provides a corresponding redirection, is http://studium.kit.edu/vvz. The address (URL) for a direct link to a course is displayed on the respective course page under "Link to this page".

The fastest way to find a course is to use the quick search. The quick search can be found in the upper right corner of any page on this portal. First, make sure the correct semester is selected using the drop-down box on the right, then enter the course number or title in the search box on the left.

If you have entered at least three characters, you will automatically be shown the hits in a list. You can select a course directly from this list (by clicking with the mouse or by using the arrow keys and Enter to confirm). With the Enter key or by clicking on the magnifying glass, you can jump directly to a matching event, if only one is found. Otherwise, if several hits are found, the complete hit list will be displayed. Please note that other objects are displayed in addition to events: Examinations, courses, areas, modules, partial credits, rooms and auditoriums.

For a more detailed search for events you can use the advanced search for events. You can find it in the menu "Events". Here you can also search for events with specific dates.

Please log in to the portal first, if you have not already done so. Then there are two ways to add events to your favorites list:

• On the event page, click "Add to Favorites" in the top bar.
• In an event list, click on the empty, gray asterisk to the right of the entry for the event.

Adding will also add all the dates of those events to your calendar, unless the event has a lot of dates. In this case, the appointments will not be added to your calendar, but you can add individual appointments to your calendar.

If you are unable to add any lectures to your lecture favorites, please check first whether you are also correctly logged in to the Campus Management Portal. The corresponding buttons for adding a course to your favorites are only visible when you are logged in. The current login status is located on the top left of the page ("Logged in as ..." or "Not logged in") above the KIT logo. If you are not logged in yet, please log in with your KIT account via the Shibboleth Identity Provider by clicking on "ANMELDEN".

If you are correctly logged in and the buttons are still not visible, please log out of the portal (click on "ABMELDEN" in the upper left corner) and log in again. If the buttons still do not appear, please clear your browser cache.

There are three ways to remove events from your favorites:

• On the event page, click "Remove from Favorites" in the top bar.
• In an event list, click the filled-in yellow asterisk to the right of the entry for the event.
• In the favorites list, click the checkbox for the events you want to remove and select "Remove from favorites" from the top bar.

Removing the event will also remove all dates for that event from your schedule.

Lecture favorites and associated dates will only be displayed for the currently set semester. For lecture favorites and class schedule, make sure the correct semester is set correctly in the top right dropdown box.

For editorial questions regarding the KIT course catalog, please contact Service Lehr- und Prüfungsorganisation.

You can only add dates of a course to your timetable or calendar if you have previously added the course to your favorites. You cannot add your own appointments; use the Outlook calendar via owa.kit.edu or a comparable service for this purpose, for example. You have two options:

• On the event page, click the blank, gray calendar icon next to the event.
• In the event list, click the checkbox by the desired events and select "Add to Calendar" from the top bar.

You can remove individual appointments from your schedule. Removing one or all of an event's appointments from your schedule does not delete the event from your favorites. You have three options:

• On the event page, click the filled, colored calendar icon next to the event.
• In the event list, click the checkbox for the event you want to remove and select "Remove from Calendar" from the top bar.
• In the timetable or in the calendar you can select the appointments using the respective checkbox. This will only be visible when you "hover" over an appointment with the mouse pointer. Then click on "Remove from timetable/calendar" in the upper bar.

Share your appointments using the Internet Calendar (WebCal) feature. To do this, click on "Activate" and then copy the displayed address (URL). Create a new Internet calendar in your terminal or program (sometimes also called "Subscribe to Internet calendar") and then paste the copied URL there. More detailed instructions for specific calendar programs and end devices can be found directly on the page.

A PDF function similar to the old student portal will be added soon. In the meantime, please use the print function of your browser. To do so, click on "Print" in the top bar. You can adjust the calendar height in three steps so that the calendar fits on one page. To do this, select the desired height via "Calendar height" in the top bar.

In the English language view, dates are given according to the American format in the order month, day, year (M/D/YYYY) and times are shown in the 12-hour format (12:00 AM - 11:59 PM, H:MM PM/AM). In the German language view, dates are given in the German format with day, month and year (DD.MM.YYYY). Time specifications are in 24-hour format (00:00 - 23:59, HH:MM). The week always starts with Monday, regardless of the language used. All dates are based on local time in Karlsruhe, Germany. Germany uses Central European Time (CET, UTC+1) in winter and Central European Summer Time (CEST, UTC+2) in summer. The changeover between summer and winter time takes place every year on the last Sunday in March and October, respectively.

Answers to questions about the KITCard can be found here.

Contact in case of problems:

Loss or defect of the KITCard: Welcome Desk of the Student Service Department
Problems with the payment function: Studierendenwerk Karlsruhe

Your certificates for the current re-registration semester can be found under Certificates -> Study Certificates. Older certificates can be found under Certificates for all semesters.

To continue your studies at KIT, you have to re-register for the following semester. In the course of the re-registration, the semester fees have to be paid. Payment and re-registration must be made in due time (see Dates and Deadlines). Re-registration is done online via the function Payment and Re-registration. If you do not pay despite reminders and expiration of the deadline or if you do not meet the examination requirements for re-registration, you will be exmatriculated ex officio.

Please note that KIT charges late fees of 15 Euros for late re-registration according to §2 of the statutes on the collection of fees for guest auditor studies and other study-related services.

You have two options to pay the semester fee (see Fees). We recommend payment by SEPA direct debit in the KIT student portal:

• SEPA Direct Debit: Under"Mandate administration" you can create a SEPA mandate for a one-time direct debit. To do so, please enter the IBAN of your account and, if applicable, the BIC of your bank (only required for non-German banks). After issuing the SEPA mandate, you still need to confirm yourpayment under "Pay and confirm". If the function was executed successfully, you are immediately reconfirmed and can create certificates for the new semester under"Certificates".
• SEPA bank transfer: Under"Pay and confirm" you will find the exact bank details (IBAN and BIC) and the intended purpose. The reason for payment is very important for the correct allocation of your transfer! Please make sure that it matches exactly. Please transfer the amount to be paid to the account in time so that the payment is received within the re-registration period (usually about three days to one week).

Please note that KIT will charge late fees of 15 Euros in case of late re-registration according to §2 of the Statutes on the Collection of Fees for Guest Auditor Studies and Other Study-Related Services.

Provided that you have transferred the tuition fees in sufficient amount and there are no other reasons against a re-registration, you will be automatically re-registered when the transfer is posted. The period until your transfer is posted can take up to 14 days. You can check your current confirmation status and your fee account at any time under Pay and confirm -> Fee account. Your current re-registration status is displayed at the top of the page ("Your current status") and you can view your fee account for the current and last re-registration semester. Also displayed here may be reasons why you are unable to re-register.

PDF receipts for payments made can be found under Certificates -> Study Certificates and then "Semester Receipt" for the current re-registration semester or "Fee Overview (all payments)" for all previous semesters.

If you still cannot see a posting in your fee account 14 days after your remittance, please contact your administrator at Student Services.

Generally, the reasons for the re-registration block are indicated on the re-registration page. You may have lost your exam eligibility by ultimately failing an exam or not passing the required services for the orientation exam by the deadline. Other reasons may include exceeding the maximum duration of study or failing to complete required subjects. In any case, please contact your administrator at Student Services immediately.

You can change your correspondence address and telephone number yourself in the Campus Management Portal under Personal Data.

Contact in case of problems:
Administrator at the Student Services

KIT offers various central contact points for advice in case of problems during your studies or in case of questions concerning a change of study program:

Center for Information and Counseling - KIT Central Student Counseling
Representative for Students with Disabilities and Chronic Illness
Psychotherapeutic Counseling Center of the Student Union

You can find the specialized study counseling or the study program service at the KIT faculties here:

Architecture
Civil Engineering, Earth and Environmental Sciences
Chemistry and Life Sciences
Chemical Engineering and Process Engineering
Electrical Engineering and Information Technology
Humanities and social sciences
Computer science
Mechanical Engineering
Mathematics
Physics
Economics